Those individual packets are transmitted sequentially through the user’s device, the router, and the VoIP software’s media server (e.g. When a VoIP user speaks into a microphone, that raw audio is converted into a digitized stream and compressed into data “packets” ranging from 10-40 milliseconds each. To understand what could be going wrong, it’s important to have a high-level understanding of how VoIP calls are made. So to get you back on the road to reliable call quality, we’ll outline the most common VoIP issues and offer no-nonsense troubleshooting tips for each. Thoughts of call latency, network congestion, and “jitter” keep many sales and support team leaders awake at night!Īnd if you’re reading this, you probably know that a strong, stable internet connection goes a long way toward fixing common VoIP problems, but it doesn’t always guarantee a seamless experience. However, despite these benefits, voice over internet protocol (VoIP) phone providers have a reputation for quality issues. Many forward-thinking companies choose cloud-based phone systems because they are simpler, more efficient, more cost effective, and more secure than legacy voice-communication providers, such as landlines or PBX phone systems. Switching to a virtual phone system has many advantages for your business.

(Editor’s Note: This post was originally published in April 2017 and has recently been updated for accuracy and clarity)

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